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We take product quality related issues very seriously and are always determined in resolving them to satisfy customer expectations. If you found serious defects, please contact us at firstname.lastname@example.org.
We strive to provide the highest quality 3D renderings and design services to each client that we work with. For each project that we deliver, your satisfaction is our number one priority. That’s why all of renderings are covered by a 100% Customer Satisfaction Guarantee.
If you have purchased a model from 3DIMPEX and you feel it falls short of your expectations, then we want to make it right. We’ll work with you to correct functional errors and misrepresentations to ensure that your rendering accurately reflects the input you have provided.
We are available 24 hours a day, 7 days a week to help you, and if errors are encountered, you can be confident that we’ll make your design revisions our number one priority. Typically revised designs are turned around within 3 days, depending on the complexity of the build.
Eligibility for a refund:
Request is submitted to email@example.com within 7 days after the purchase.
Product does not match its description/preview images in a significant manner,
Crucial model parts, details, textures or files are missing,
Model is mistaken for a physical/tangible object and the digital file has not been downloaded.
When requesting a refund, please, indicate purchase order number, the problem encountered, preferred type of refund (similar model from the same artist or a cash back refund).
After receiving a refund request, 3DImpEx commits to process the request within 3 business days.
In case of a refund, you are legally bound to destroy all copies of purchased product files without the right to keep or use them in the future.
Customers are eligible for refunds when a 3D rendering that we’ve created has clear structural design issues or if the file contents have been comprised. All refund requests must be emailed to us within 7 days of receipt of final product. If there are any issues with your deliverable, we ask that you contact us immediately so that we may resolve the problem. Refunds will only be issued if we cannot work with you to remedy the issue.
If and when a refund is issued, your order will be cancelled and you will receive a full refund via PayPal within 24 hours. Upon cancelling your order, you waive the rights to any usage, distribution, sale or storage of the 3D jewellery model in its original or altered state.
We encourage you to Contact Us prior to your purchase should you have any questions about our services, specifications or final output format. We are happy to provide you with as much information as possible so that you can make an informed and confident purchase decision. We request detailed input up-front to ensure that you receive the highest quality 3D jewellery model that best suits your needs.
If you have any questions or comments about Refund Policy at 3DImpEx, please contact us:
We thank you for your business.